Remote Access Information

Overview	Frequently Asked Questions
What Do I Need?	Need Help?

Frequently Asked Questions regarding UMDNJ Libraries remote access.

1. I get an error message telling me that I need to enable cookies in order to use the remote access service. How do I do this?

2. I have a hyphenated last name, so I'm not sure what my Username is.

3. I'm an SHRP Distance Learning Student. What issues should I be aware of regarding remote access to UMDNJ library information?

4. I can't reach full-text when I click links within an Adobe Acrobat PDF document.

1. Enabling cookies.

You need to enable cookies. For instructions specific to common web browsers, please choose from the list below.

Chrome: Edit -> Options (wrench button) -> Privacy and Security -> Cookies -> Under the Hood -> Privacy Content Settings -> check "Allow local data to be sent"
Firefox: Tools -> Options -> Privacy -> check "Allow cookies from sites" and "allow third party cookies"
Internet Explorer 7: Tools -> Internet Options -> Privacy -> Advanced -> check "Always allow session cookies"
Look for other browsers' cookie settings in tools/options/settings

2. Usernames with punctuation or multiple parts.

Hyphens, apostrophes and all other punctuation are removed when your UMDNJ Libraries remote access account is created.

Your Username is based on the information you provided when you registered as a UMDNJ Library patron. If you provided a hyphenated last name, drop the hyphen and leave a space when you login. For example, Sherry Smith-Jones would drop the hyphen and enter smith jones.

If your last name includes an apostrophe, drop the apostrophe but leave no space when you login. Mark O'Rourke would drop the apostrophe and enter orourke.

4. Articles linked within a PDF document.

Our remote access software is unable to provide working URLs for links inside Adobe Acrobat PDF documents. This is due to the static nature of PDF. You may be able to retrieve the article you need by searching for it on the database it resides, or by navigating from the journal title using Find Electronic Journals, not by reaching it via a PDF document.